Legal

Refund policy

Last updated 2026-11-08

PLACEHOLDER — replace with reviewed legal text before launch.

Our products are digital files delivered instantly, so refunds are handled differently from physical goods.

It does not work on a supported setup. If a product fails to install or run on a host application and version listed on its product page, and we cannot fix it with you within 7 days of your report, we refund in full.
Duplicate purchase. If you bought the same product twice by mistake, we refund the duplicate.
Bought the wrong edition. If you bought an OFX plugin and only have the free edition of DaVinci Resolve, tell us within 14 days. We will refund or, where available, swap you to an equivalent DCTL or DRFX product.

Change of mind after downloading.
The product does not suit your taste or workflow. Each product page has demo videos and before and after stills, and some products offer a free trial. Please use them before buying.
Incompatibility with an application or version not listed on the product page.

Reply to your Gumroad receipt or use the contact form with your Gumroad order reference.
Describe the problem. For technical issues, include your OS, host application and version, and GPU.
We reply within one working day. Approved refunds are issued by Gumroad to the original payment method and usually appear within 5 to 10 working days.

Please contact us before raising a dispute with your bank. Disputes raised without contact may result in the licence being revoked.

Nothing in this policy limits rights you have under the consumer law of your country.